A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency

Šostar, Marko; Oniku, Ayodele

doi:10.62598/9thICVA.031

Scientific paper - Original scientific paper

A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency

In: Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation. Požega: Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, 2024. pp. 341-352. https://doi.org/10.62598/9thICVA.031

Šostar, Marko; Oniku, Ayodele

Cite this document

APA 6th Edition

Šostar, M. & Oniku, A. (2024). A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency. Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation (pp. 341-352). Požega: Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega. doi: 10.62598/9thICVA.031

MLA 8th Edition

Šostar, Marko and Ayodele Oniku. "A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency." Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation, Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, 2024, pp. 341-352. https://urn.nsk.hr/urn:nbn:hr:277:319922

Chicago 17th Edition

Šostar, Marko and Ayodele Oniku. "A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency." In Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation, 341-352. Požega: Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, 2024. Accessed 2024 December 17. https://urn.nsk.hr/urn:nbn:hr:277:319922

Harvard

Šostar, M. and Oniku, A. (2024) 'A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency', Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation, Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, Požega, pp. 341-352. Available at: https://urn.nsk.hr/urn:nbn:hr:277:319922 (Accessed 17 December 2024)

Vancouver

Šostar M, Oniku A. A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency. Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation. Požega: Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega; 2024. Pp. 341-352. [cited 2024 December 17] Available at: https://urn.nsk.hr/urn:nbn:hr:277:319922

IEEE

M. Šostar and A. Oniku, "A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency", Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation Požega: Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, 2024. [Online] Available at: https://urn.nsk.hr/urn:nbn:hr:277:319922 [Accessed: 17 December 2024]

Cite this item: https://urn.nsk.hr/urn:nbn:hr:277:319922

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Metadata

Title (english)	A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency
Author	Marko Šostar
Author	Ayodele Oniku
Author's institution	Josip Juraj Strossmayer University of Osijek Faculty of Tourism and Rural Development in Pozega
Scientific / art field, discipline and subdiscipline	SOCIAL SCIENCES Economics
Abstract (english)	The study compares consumer rights awareness and the frequency of their complaints between Croatia, Germany, and Bosnia and Herzegovina. The research hypotheses highlight significant differences between the countries. Secondary data collection was realized using the VOSviewer application, with Scopus and Web of Science databases as sources. A survey questionnaire was conducted on a sample of 120 respondents, after which the obtained data were analysed using one-way ANOVA analysis for each individual hypothesis. The results show that awareness of rights and the number of complaints is most developed among consumers in Germany, followed by Croatia, and then Bosnia and Herzegovina.
Keywords (english)
Language	english
Publication type	Scientific paper - Original scientific paper
Publication status	Published
Peer review	Peer review - international
Publication version	Published version
Publication title	Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation
Numbering	pp. 341-352
e-ISSN	2939-4317
DOI	https://doi.org/10.62598/9thICVA.031
URN:NBN	urn:nbn:hr:277:319922
Publication	2024
Conference	Title: 9th International Conference Vallis Aurea: Sustainable Development and Innovation Location: Požega, Croatia Start date: 2024-09-19 End date: 2024-09-20 Assembly type: Poster
Document URL	https://hrcak.srce.hr/omp/index.php/ftrr/catalog/view/115/54/5237
Type of resource	Text
Publisher	Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega
Publishing place	Požega
Access conditions	Open access
Terms of use
Created on	2024-10-03 06:44:14