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A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency
U: Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation. Požega: Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, 2024. str. 341-352. https://doi.org/10.62598/9thICVA.031
Šostar, Marko; Oniku, Ayodele

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Šostar, M. i Oniku, A. (2024). A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency. Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation (str. 341-352). Požega: Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega. doi: 10.62598/9thICVA.031

Šostar, Marko i Ayodele Oniku. "A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency." Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation, Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, 2024, str. 341-352. https://urn.nsk.hr/urn:nbn:hr:277:319922

Šostar, Marko i Ayodele Oniku. "A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency." U Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation, 341-352. Požega: Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, 2024. Citirano 02.02.2025.. https://urn.nsk.hr/urn:nbn:hr:277:319922

Šostar, M. i Oniku, A. (2024) 'A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency', Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation, Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, Požega, str. 341-352. Preuzeto s: https://urn.nsk.hr/urn:nbn:hr:277:319922 (Datum pristupa: 02.02.2025.)

Šostar M, Oniku A. A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency. Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation. Požega: Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega; 2024. Str. 341-352. [pristupljeno 02.02.2025.] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:277:319922

M. Šostar i A. Oniku, "A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency", Proceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation Požega: Josip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega, 2024. [Online] Dostupno na: https://urn.nsk.hr/urn:nbn:hr:277:319922 [Citirano: 02.02.2025.]

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Podaci o radu
Naslov (engleski)A Cross-Country Analysis of Consumer Rights Awareness and Complain Frequency
AutorMarko Šostar
AutorAyodele Oniku
Autorova ustanovaSveučilište Josipa Jurja Strossmayera u Osijeku
Fakultet turizma i ruralnog razvoja u Požegi
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Ekonomija
Sažetak (engleski)
The study compares consumer rights awareness and the frequency of their complaints between Croatia, Germany, and Bosnia and Herzegovina. The research hypotheses highlight significant differences between the countries. Secondary data collection was realized using the VOSviewer application, with Scopus and Web of Science databases as sources. A survey questionnaire was conducted on a sample of 120 respondents, after which the obtained data were analysed using one-way ANOVA analysis for each individual hypothesis. The results show that awareness of rights and the number of complaints is most developed among consumers in Germany, followed by Croatia, and then Bosnia and Herzegovina.
Ključne riječi (engleski)
Jezikengleski
Vrsta publikacijeZnanstveni rad - Izvorni znanstveni rad
Status objaveObjavljen
Vrsta recenzijeRecenziran - međunarodna recenzija
Verzija publikacijeObjavljena verzija rada (izdavačev PDF)
Naslov zbornikaProceedings of 9th International Conference Vallis Aurea: Sustainable Development and Innovation
Brojčani podacistr. 341-352
e-ISSN2939-4317
DOIhttps://doi.org/10.62598/9thICVA.031
URN:NBNurn:nbn:hr:277:319922
Datum objave publikacije2024
SkupNaziv: 9th International Conference Vallis Aurea: Sustainable Development and Innovation
Lokacija: Požega, Hrvatska
Datum početka: 2024-09-19
Datum završetka: 2024-09-20
Vrsta izlaganja: Postersko izlaganje
URL dokumentahttps://hrcak.srce.hr/omp/index.php/ftrr/catalog/view/115/54/5237
Vrsta resursaTekst
IzdavačJosip Juraj Strossmayer University of Osijek, Faculty of Tourism and Rural Development in Pozega
Mjesto izdavanjaPožega
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Imenovanje-Nekomercijalno-Bez prerada 4.0 međunarodna (CC BY-NC-ND 4.0)
Datum i vrijeme pohrane2024-10-03 06:44:14