prikaz prve stranice dokumenta Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions
  Download
PDF 1.23 MB
Scientific paper - Original scientific paper
Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions
International Journal of ADVANCED AND APPLIED SCIENCES, 12 (2025), 1; 52-68. https://doi.org/10.21833/ijaas.2025.01.005
Šostar, Marko; Škoko, Ines; Ekiz, Erdogan

Cite this document

Šostar, M., Škoko, I. & Ekiz, E. (2025). Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions. International Journal of ADVANCED AND APPLIED SCIENCES, 12. (1), 52-68. doi: 10.21833/ijaas.2025.01.005

Šostar, Marko, et al. "Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions." International Journal of ADVANCED AND APPLIED SCIENCES, vol. 12, no. 1, 2025, pp. 52-68. https://doi.org/10.21833/ijaas.2025.01.005

Šostar, Marko, Ines Škoko and Erdogan Ekiz. "Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions." International Journal of ADVANCED AND APPLIED SCIENCES 12, no. 1 (2025): 52-68. https://doi.org/10.21833/ijaas.2025.01.005

Šostar, M., Škoko, I. and Ekiz, E. (2025) 'Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions', International Journal of ADVANCED AND APPLIED SCIENCES, 12(1), pp. 52-68. doi: 10.21833/ijaas.2025.01.005

Šostar M, Škoko I, Ekiz E. Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions. International Journal of ADVANCED AND APPLIED SCIENCES [Internet]. 2025 [cited 2025 February 22];12(1):52-68. doi: 10.21833/ijaas.2025.01.005

M. Šostar, I. Škoko and E. Ekiz, "Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions", International Journal of ADVANCED AND APPLIED SCIENCES, vol. 12, no. 1, pp. 52-68, 2025. [Online]. Available at: https://urn.nsk.hr/urn:nbn:hr:277:909548. [Accessed: 22 February 2025]

Please login to the repository to save this object to your list.
Metadata
Title (english)Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions
AuthorMarko Šostar
AuthorInes Škoko
AuthorErdogan Ekiz
Author's institutionJosip Juraj Strossmayer University of Osijek
Faculty of Tourism and Rural Development in Pozega
Scientific / art field,
discipline and subdiscipline		SOCIAL SCIENCES
Economics
Abstract (english)
A successful healthcare organization is indispensable in achieving both the quality of care for the patients and individual well-being. In Croatia, patients can access health care from either public or private providers. This study assessed satisfaction levels from 423 patients who accessed services from both public and private healthcare institutions through questionnaires. Furthermore, 71 workers from public and private healthcare institutions answered a comprehensive questionnaire regarding job satisfaction. The results demonstrate that patients are more satisfied with private healthcare services, though the treatment is usually sought from a public healthcare facility due to the affordability of services provided. On the other hand, employees in private health facilities have expressed a high level of job satisfaction that has a positive effect on their motivation and the care provided.
Keywords (english)
Languageenglish
Publication typeScientific paper - Original scientific paper
Publication statusPublished
Peer reviewPeer review - international
Publication versionPublished version
Journal titleInternational Journal of ADVANCED AND APPLIED SCIENCES
Numberingvol. 12, no. 1, pp. 52-68
p-ISSN2313-626X
e-ISSN2313-3724
DOIhttps://doi.org/10.21833/ijaas.2025.01.005
URN:NBNurn:nbn:hr:277:909548
Publication2025
Document URLhttps://www.science-gate.com/IJAAS/2025/V12I1/1021833ijaas202501005.html
Type of resourceText
Access conditionsOpen access
Terms of useLicence In copyright icon
Created on2025-01-13 12:10:59