prikaz prve stranice dokumenta Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions
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Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions
International Journal of ADVANCED AND APPLIED SCIENCES, 12 (2025), 1; 52-68. https://doi.org/10.21833/ijaas.2025.01.005
Šostar, Marko; Škoko, Ines; Ekiz, Erdogan

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Šostar, M., Škoko, I. i Ekiz, E. (2025). Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions. International Journal of ADVANCED AND APPLIED SCIENCES, 12. (1), 52-68. doi: 10.21833/ijaas.2025.01.005

Šostar, Marko, et al. "Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions." International Journal of ADVANCED AND APPLIED SCIENCES, vol. 12, br. 1, 2025, str. 52-68. https://doi.org/10.21833/ijaas.2025.01.005

Šostar, Marko, Ines Škoko i Erdogan Ekiz. "Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions." International Journal of ADVANCED AND APPLIED SCIENCES 12, br. 1 (2025): 52-68. https://doi.org/10.21833/ijaas.2025.01.005

Šostar, M., Škoko, I. i Ekiz, E. (2025) 'Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions', International Journal of ADVANCED AND APPLIED SCIENCES, 12(1), str. 52-68. doi: 10.21833/ijaas.2025.01.005

Šostar M, Škoko I, Ekiz E. Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions. International Journal of ADVANCED AND APPLIED SCIENCES [Internet]. 2025. [pristupljeno 22.02.2025.];12(1):52-68. doi: 10.21833/ijaas.2025.01.005

M. Šostar, I. Škoko i E. Ekiz, "Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions", International Journal of ADVANCED AND APPLIED SCIENCES, vol. 12, br. 1, str. 52-68, 2025. [Online]. Dostupno na: https://urn.nsk.hr/urn:nbn:hr:277:909548. [Citirano: 22.02.2025.]

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Podaci o radu
Naslov (engleski)Managing healthcare systems: Assessing employee and patient satisfaction in private and public institutions
AutorMarko Šostar
AutorInes Škoko
AutorErdogan Ekiz
Autorova ustanovaSveučilište Josipa Jurja Strossmayera u Osijeku
Fakultet turizma i ruralnog razvoja u Požegi
Znanstveno / umjetničko
područje, polje i grana		DRUŠTVENE ZNANOSTI
Ekonomija
Sažetak (engleski)
A successful healthcare organization is indispensable in achieving both the quality of care for the patients and individual well-being. In Croatia, patients can access health care from either public or private providers. This study assessed satisfaction levels from 423 patients who accessed services from both public and private healthcare institutions through questionnaires. Furthermore, 71 workers from public and private healthcare institutions answered a comprehensive questionnaire regarding job satisfaction. The results demonstrate that patients are more satisfied with private healthcare services, though the treatment is usually sought from a public healthcare facility due to the affordability of services provided. On the other hand, employees in private health facilities have expressed a high level of job satisfaction that has a positive effect on their motivation and the care provided.
Ključne riječi (engleski)
Jezikengleski
Vrsta publikacijeZnanstveni rad - Izvorni znanstveni rad
Status objaveObjavljen
Vrsta recenzijeRecenziran - međunarodna recenzija
Verzija publikacijeObjavljena verzija rada (izdavačev PDF)
Naslov časopisaInternational Journal of ADVANCED AND APPLIED SCIENCES
Brojčani podacivol. 12, br. 1, str. 52-68
p-ISSN2313-626X
e-ISSN2313-3724
DOIhttps://doi.org/10.21833/ijaas.2025.01.005
URN:NBNurn:nbn:hr:277:909548
Datum objave publikacije2025
URL dokumentahttps://www.science-gate.com/IJAAS/2025/V12I1/1021833ijaas202501005.html
Vrsta resursaTekst
Prava pristupaOtvoreni pristup
Uvjeti korištenjaIkona licence Zaštićeno autorskim pravom.
Datum i vrijeme pohrane2025-01-13 12:10:59